See how I can help improve launches, cut returns, and build stronger customer trust.
One click to explore the full pitch
Product Quality & Lifecycle Lead
Launch stronger first runs. Cut down returns. Keep customers coming back.
What I Do
- Review designs before launch and catch weak spots early.
- Run real tests: power, THD+N, thermal, protection circuits.
- Write clear, accurate technical docs for every product.
- Keep D4S demo vehicles in top shape for events and content.
Advanced Technical Support
Expert help beyond standard coverage for D4S customers.
- Remote triage for complex installs and configurations.
- Publish verified fixes and decision trees to prevent repeat tickets.
- Own escalations end-to-end with clear, actionable responses.
- Feed learnings back into docs, quick-starts, and firmware notes.
Result: less friction, fewer RMAs, lower churn, higher trust.
Content Creation
- Produce high-quality videos, photos, and explainers.
- Host live streams for launches, Q&As, and training.
- Create lifecycle content: firmware notes, tuning guides, walkthroughs.
- Make sure all content matches the D4S brand voice and roadmap.
Why It Matters
- Confidence for first-run buyers.
- Less time spent on RMAs and reworks.
- Better content builds trust and drives sales.
- Demo vehicles become proof of quality and reliability.
How I Work
- Test at every stage with clear pass/fail standards
- Document everything and track progress together
- Create content that launches with each product
Real-World Examples
- JP10.4: Early testing could have caught the turn-on/off pop.
- DSP Rev-2: Bluetooth issues showed up — not seen in Rev-1, which I QC'd.
Catching problems early saves reworks, returns, and unhappy customers.